ThinkSmart Apparel Return & Refund Policy

Last Updated: August 8, 2026

At ThinkSmart Apparel, every item is produced specifically for you after your order is placed. Because our products are made to order rather than stocked in a traditional warehouse, we maintain a strict return and refund policy.

Please review your order carefully before completing your purchase, including the product, size, color, quantity, and shipping address.

All Sales Are Final

Except in the limited circumstances described below, all sales are final.

ThinkSmart Apparel does not accept returns, exchanges, or refunds for:

• Ordering the wrong size

• Ordering the wrong color

• Ordering the wrong product or variation

• Changing your mind after placing or receiving an order

• Buyer’s remorse

• A product not fitting as expected when the size ordered matches the size selected at checkout

• Personal preference regarding fit, style, material, or color

• Accidental orders made by the customer

• Incorrect or incomplete shipping information supplied by the customer

• Failure to claim or collect a package

• Normal variations that may occur between digital product images and the finished printed product

Because each product is manufactured specifically for the customer, we cannot place returned merchandise back into inventory for resale.

Please consult the applicable size chart and verify your selections carefully before placing your order.

Damaged, Defective, or Incorrect Products

If your item arrives damaged, defective, materially misprinted, or you receive an incorrect product due to a manufacturing or fulfillment error, please contact ThinkSmart Apparel within 30 calendar days of receiving your order.

Eligible issues may include:

• Manufacturing defects

• Damaged merchandise

• Significant printing defects

• Incorrect print placement

• Incorrect item received

• Incorrect size or color received when different from what appears on your order confirmation

• Other verified production or fulfillment errors

To process a claim, you must provide:

1. Your order number

2. The email address associated with the order

3. A description of the problem

4. Clear photographs showing the entire product

5. Clear photographs showing the defect, damage, or printing problem

Additional photographs or information may be requested where necessary to evaluate the claim.

Do not return the product unless ThinkSmart Apparel specifically instructs you to do so.

Submitting a claim does not automatically guarantee a refund or replacement. Claims are reviewed individually to determine whether the issue qualifies under this policy.

Approved Claims

If ThinkSmart Apparel determines that a product is defective, damaged, misprinted, or otherwise incorrectly fulfilled, we may, at our discretion and as appropriate to the circumstances:

• Replace the affected item at no additional charge;

• Reprint and reship the affected item; or

• Issue a refund for the affected item.

Unless otherwise required by applicable law, the remedy offered by ThinkSmart Apparel will constitute the resolution of the claim.

Wrong Size or Wrong Color Ordered

We strongly encourage customers to review the product size chart before ordering.

If you order the wrong size or color, we cannot provide a free replacement, exchange, or refund.

For example, if your order confirmation shows that you selected a Medium shirt and you receive a Medium shirt, the order has been fulfilled correctly even if the Medium does not fit you as expected.

If you wish to obtain another size or color, a new order must be placed.

However, if you ordered a Medium and received a Large due to a fulfillment error, please contact us under the Damaged, Defective, or Incorrect Products section above.

Order Changes and Cancellations

Orders may enter production shortly after they are submitted.

Once production or fulfillment has begun, orders generally cannot be changed or canceled.

This includes changes involving:

• Size

• Color

• Product

• Design

• Quantity

• Shipping information

If you discover an error immediately after ordering, contact ThinkSmart Apparel as soon as possible. We will attempt to make the requested change if production has not begun, but we cannot guarantee that an order can be modified or canceled after it has been placed.

A request to cancel an order is not considered approved until ThinkSmart Apparel confirms the cancellation.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an incorrect, incomplete, or undeliverable address is supplied by the customer, ThinkSmart Apparel is not responsible for replacement or reshipping costs resulting from that error.

If the order has not yet shipped, we may attempt to correct the address when technically possible.

Once an order has shipped, address changes may no longer be possible.

If a package is returned because of an incorrect address, missing information, failure to claim the package, or another customer-related delivery issue, additional shipping charges may apply before the order can be reshipped.

Returned packages must be addressed promptly after we notify you. Packages that remain unclaimed may eventually become unavailable for reshipment.

Lost Packages

If tracking indicates that an order has been lost in transit, contact ThinkSmart Apparel within 30 calendar days of the estimated delivery date.

We may ask you to:

• Confirm the shipping address;

• Review the tracking information;

• Contact your local carrier or postal office; and

• Provide additional information required to investigate the shipment.

If the carrier or fulfillment provider determines that the package was lost in transit, an eligible order may be replaced or otherwise resolved.

Packages Marked “Delivered”

If carrier tracking states that a package was delivered, it will generally be considered delivered for purposes of our return and replacement policy.

ThinkSmart Apparel cannot guarantee refunds or free replacements for packages that the carrier marks as delivered but that are subsequently reported as missing, stolen, misplaced, or otherwise unavailable.

Customers should first:

• Check around the delivery location;

• Ask household members or neighbors;

• Check apartment, mailroom, reception, or front-desk areas;

• Contact the local carrier; and

• Submit a missing-package inquiry with the carrier when appropriate.

ThinkSmart Apparel may assist with available tracking information, but replacement of an order marked as successfully delivered is not guaranteed.

Stolen Packages

ThinkSmart Apparel is not responsible for packages stolen after confirmed delivery.

Customers are encouraged to use a secure delivery location and monitor tracking information when expecting an order.

If theft is suspected, customers should contact the shipping carrier and, where appropriate, local authorities.

Refused and Unclaimed Deliveries

Orders that are refused, abandoned, or left unclaimed by the customer are not automatically eligible for a refund.

Any costs associated with reshipping a refused or unclaimed order may be the responsibility of the customer.

Return Shipping

Do not mail products back to ThinkSmart Apparel or directly to our manufacturing or fulfillment partners without authorization.

Unauthorized returns may not be processed, refunded, exchanged, or returned to the sender.

If a physical return is required for an approved claim, ThinkSmart Apparel will provide instructions.

Product Appearance and Printing Variations

Product photographs, mockups, and digital previews are intended to provide an accurate representation of our products. However, differences in monitors, displays, garment manufacturing, printing processes, fabric, product positioning, and production methods may result in minor variations.

Minor differences that do not constitute a manufacturing defect are not eligible for replacement or refund.

Such differences may include reasonable variations in:

• Color appearance

• Print position

• Print size

• Fabric texture

• Garment dimensions

• Stitching

• Product shade

Claims Submitted After 30 Days

Claims for damaged, defective, misprinted, or incorrectly fulfilled merchandise must be submitted within 30 calendar days of receiving the product.

Claims regarding packages believed to have been lost in transit must be submitted within 30 calendar days of the estimated delivery date.

Claims submitted after these periods may be denied.

Fraudulent or Abusive Claims

ThinkSmart Apparel reserves the right to deny claims that we reasonably determine to be fraudulent, abusive, misleading, altered, duplicated, or otherwise inconsistent with the circumstances of the order.

Repeated refund or replacement requests may be subject to additional verification.

Fraudulent payment disputes, chargeback abuse, or deliberate misrepresentation of an order may result in refusal of future orders where permitted by law.

Chargebacks

Customers are encouraged to contact ThinkSmart Apparel before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve legitimate order issues.

Submitting a chargeback does not alter the terms of this Return & Refund Policy.

We reserve the right to provide order records, tracking information, photographs, communications, and other relevant documentation to payment processors or financial institutions when responding to a payment dispute.

Exceptions Required by Law

Nothing in this policy is intended to restrict rights that cannot legally be waived under applicable consumer protection laws.

If the laws applicable to your purchase provide mandatory cancellation, return, refund, or other consumer rights that conflict with this policy, those legally required rights will apply.

Contact Us

If you believe your order qualifies for a replacement or refund under this policy, please contact ThinkSmart Apparel through our Contact page.

Please include your order number, email address, description of the issue, and photographs where applicable so that we can investigate the matter as quickly as possible.

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By placing an order with ThinkSmart Apparel, you acknowledge that our products are made to order and that you have reviewed and agreed to this Return & Refund Policy before completing your purchase.